Returns / Unwanted Goods
We accept returns in line with the Distance Selling Act and offer a refund for unwanted goods returned in unused condition and original wrapping if we are advised within 14 days of your receiving these goods
3-5 working days Free over £15.00, orders under £15.00 £3.95
Next working Day £6.95 - Please see below for excluded locations
We use a range of couriers and postal services to deliver our goods to you, we will advise the service carrier used along with tracking details if applicable so that you can track your order. We ship orders same day of received before 1pm.
Orders Before 1:00 PM (Monday - Friday) are sent out on a Next Working Day or 3 - 4 working day Delivery service dependent upon your shipping selection (Next Day orders placed on Friday will be delivered on the next working day which is Monday excluding bank holidays).
A signature will be required at time of delivery, if you are not home at time of delivery the delivery person will card your address for you to rearrange delivery and may try your neighbour in your absence. If delivery is reattempted 3 times without successful delivery the item will be returned to us and incur a £6.95 charge for the item/s to be shipped again. Goods cannot be left on the property, we can obviously deliver to work address' etc should you require and if so please advise at time of order.
For delivery to the following post codes and locations please allow 5-7 working days for delivery.
Next Day delivery is not available for the following locations.
AB31-AB38 AB40-AB56 IV1-IV28 IV30-IV32 IV36-IV40 IV52-IV54 IV63 KW1-KW14 PA21-PA38 PH4-PH41 PH49-PH50 HS IV41-IV49 IV51 IV55-IV56 KA27-KW28 KW15-KW17 PA20 PA41-PA49 PA60-PA78 PH42-PH44 ZE BT (Northern Ireland) IM (Isle of Man) Channel Islands
At this time we do not offer delivery to the Republic of Ireland or Overseas.
If in the unlikely event that we are unable to deliver to your UK postcode, we will advise you within 24 hours and your order and payment will be refunded in full.
In the event that your item does not arrive or your require assistance tracking your order please contact us at firstname.lastname@example.org